Terms and Conditions of Use and Sale

Terms and conditions last updated on November 3, 2021.

Preamble

The website Lithothérapie en Ligne, published by the company Neosis LTD and hosted by the company 1&1 IONOS, with the domain name www.lithotherapie.net registered with the company OVH, aims to provide information, products and services related to crystal healing (lithotherapy), stones and crystals, and the use of minerals for well-being, recreational or collecting purposes.

These terms and conditions of use and sale govern the relationship between the site’s users and customers (hereinafter referred to as “Users” or “User”) and the publishing company Neosis Limited (hereinafter referred to as the “Site”, “www.lithotherapie.net”, “Lithothérapie.net” or “Lithothérapie en Ligne”), whose registered office is located at Room 607, Yen Sheng Centre, 64 How Yuen Road, Kwon Tung, registered with the Hong Kong Companies Registry under number 2277788, when browsing the site and using its features (such as posting comments, creating an account or subscribing to the email newsletter via a form) or purchasing products (such as stones, crystals, minerals, jewelry and accessories) from its e-commerce store.

Using this site, including simply browsing it, and purchasing a product through its online store imply unreserved acceptance of these terms and conditions of use and sale, which the user acknowledges having read in full. The site reserves the right to modify these terms and conditions. If the user does not accept these terms, they must refrain from any use of the site and its services.

Notices regarding the information available on this site

The information available on www.lithotherapie.net serves to describe, detail or pass on the traditional or modern uses made of stones and crystals. It must not be understood as any form of medical prescription. None of the information published on this site can replace medical treatment. As a general rule, we advise anyone affected by any form of illness to consult licensed healthcare professionals. Crystal healing is an alternative or complementary practice to be used for the purposes of improving your living environment, relaxation and well-being.

Notices regarding the personal data collected

Nature and use of the personal data collected

As part of the activity of the www.lithotherapie.net site and the services and products offered on it, we may collect the following data about you: title, last name, first name, country of residence, home address, shipping address, email, IP address. This personal data is collected with your prior consent. This collection takes place in the following contexts:

  • Comments under the site’s articles: name, email address, IP address.
  • Contact form: name, email address, IP address.
  • Email newsletter sign-up form: last name, first name, IP address, email.
  • Purchase of products or services offered on the site: last name, first name, IP address, email, home address, shipping address, phone number.

This personal data is intended to be used solely in connection with the services and products offered on www.lithotherapie.net. It may, however, be passed on to the following processors:

  • 1&1: web hosting company and email inbox management service
  • OVH: web hosting company and email inbox management service
  • PayPal: secure online payment system
  • Stripe: secure online payment system
  • AWeber: email autoresponder service
  • Cloudflare: content delivery network and Internet security service

As a general rule, we only store your information for as long as we need it for the purpose for which we collect and use it, and only if we are not legally required to keep it longer.

Notices regarding the newsletter service

The www.lithotherapie.net site offers the option of signing up for a free newsletter service to receive content (which may include informative or educational communications as well as commercial communications) related to stones and crystals and their use in crystal healing, delivered straight to your inbox. This optional service is provided through sign-up forms embedded in the site (in the sidebar, the footer, or within the main content of the page).

Collection and use of personal data

Visitors wishing to subscribe to this free service are asked to provide their first name and email address. The first name is used to give the messages a friendly, personalized touch; the email address is used to deliver said messages to their recipient. The data collected on this occasion is recorded by the AWeber autoresponder software service for the sole purpose of providing said newsletter service. This data is not shared with any third-party organization.

Unsubscribing from the newsletter and data deletion

Users of our newsletter service can unsubscribe at any time, simply by clicking the “unsubscribe” link provided for this purpose and included at the bottom of every email sent by this service. When users unsubscribe, their contact details are removed from the mailing list operated through the processor AWeber (autoresponder service) and they immediately stop receiving any communication from us.

Notices regarding the personal data collected by the online store

The www.lithotherapie.net site offers products for sale through an online store (e-commerce). Cookies may be used while you browse the site (see the notices regarding cookies) and we collect personal data when you check out in our store. While you visit the store, we track various items, such as:

  • The products you have viewed: we use this information to, for example, display products you have recently viewed.
  • Your location, IP address and browser type: we use this data to estimate the shipping costs of your order.
  • Your delivery address: we ask you to enter your address to calculate delivery costs before you place your order, and then to deliver your order.

When you make a purchase on our website, we ask you to provide information including your name, billing address, delivery address, email address and phone number. This information is used to:

  • Ship your order (physical or digital products)
  • Respond to your requests, including refunds and complaints
  • Create and set up your customer account on the site
  • Improve our store’s offerings

We accept payments via PayPal. When processing payments, certain data is passed on to PayPal, including information required to process your payment, such as your order total or your billing or delivery information. This data is retained by PayPal in accordance with their privacy policy.

When you create an account on our site, we store your name, postal address, email and phone number to pre-fill the checkout for your future orders. This also gives you access to the history of the purchases you have made in the store, the status of your orders and other features related to your use of the online store. We also store the comments or reviews you may choose to leave.

Rights of access, rectification and deletion

In accordance with European regulations, you have a right of access, rectification and deletion over the data collected about you on this site. You can unsubscribe from the newsletter at any time using the unsubscribe link included at the bottom of every email. To exercise your right of access, rectification or deletion of your data, you can contact us by email at [email protected]. In the event of a dispute, you may lodge a complaint with the CNIL, the competent supervisory authority, whose contact details can be found on the website www.cnil.fr.

Notices regarding data security

The www.lithotherapie.net site uses the TLS communication encryption protocol (HTTPS). None of the users’ personal data is stored at the company’s registered office. The processors listed above, who may be involved in processing or storing this data, apply security measures that comply with the standards recommended by IT security experts. For more information on these data encryption and security measures, we invite you to visit the websites of said companies (1&1, OVH, PayPal, Stripe, AWeber, Cloudflare).

Notices regarding cookies

Definition and use

A cookie is a small computer file that may be stored on your device (computer, tablet, etc.) when you visit a website. It contains only text and is harmless. It simply makes it possible to identify the device on which it is stored, for the validity or storage period set when it was created. When you visit www.lithotherapie.net, cookies may be stored on your computer, subject to your acceptance. You can refuse the download of any cookie onto your computer by selecting the corresponding option in your web browser’s settings.

Types of cookies

Google Adsense advertising cookies

The Google Adsense network enables targeted advertising to be displayed in certain areas of our site. In order to offer you targeted content, Google Adsense may place cookies on your browser from these advertising spaces. No personal data (such as your last name, first name, address, age, etc.) is passed on to this third-party service. To learn more about the Adsense advertising network and how it uses these cookies, we invite you to visit the following link: Privacy Policy.

Google Analytics analytics cookies

The cookies generated by the Google Analytics tracking tools allow us to learn more about the traffic on the www.lithotherapie.net site and how visitors use it. These traffic statistics help us improve the site and the quality of the services we offer. No personal data (such as your last name, first name, address, age, etc.) is collected through these cookies.

Social media sharing cookies

Some pages of www.lithotherapie.net feature content-sharing buttons provided by various social networks such as Facebook, Twitter or Google+. When you visit these pages, your browser may send information to these social media platforms. This website has no control over, and is not responsible for, the management or lifespan of these third-party cookies. To learn more about the use of cookies by these social media platforms, we invite you to consult the cookie information available on their sites.

Newsletter service management cookies

The www.lithotherapie.net site offers the option of signing up for a free newsletter service to receive content related to stones and crystals and their use in crystal healing. This service is managed by the company AWeber which, in this context, may place cookies in your browser. These cookies are designed in particular to avoid repeatedly exposing you to the same sign-up forms, and to provide you with an optimal user experience. For more information about the cookies used by this newsletter management software, we invite you to visit the following link on the AWeber site: Privacy Policy.

Online store cookies

The e-commerce store pages of www.lithotherapie.net may place cookies on your browser in order to track referred sales within the affiliate program detailed below, and to offer you an optimal browsing experience, in particular by saving the contents of your cart as you browse the various pages of the site.

Notices regarding intellectual property

All elements of the www.lithotherapie.net site are and remain the exclusive intellectual property of the company Neosis LTD. No one is authorized to reproduce, exploit or use in any way whatsoever, even partially, any elements of the site, whether in the form of photos, logos, visuals or text.

Notices regarding the store and online sales

The www.lithotherapie.net site has an e-commerce store allowing users to browse and order various items, including minerals, jewelry and accessories. These items are intended for private individuals and, before any transaction, the user declares, on the one hand, that the purchase of products bears no direct relation to their professional activity and is limited to strictly personal use and, on the other hand, that they have full legal capacity, enabling them to enter into these terms and conditions of use and sale.

Products and items offered for sale

The products offered by Lithothérapie en Ligne are those listed at www.lithotherapie.net/boutique/ while stocks last. The site reserves the right to change the assortment of products offered at any time. Each product is presented on the site in the form of a description outlining its main characteristics and, in the case of healing stones and crystals, a description of the properties traditionally attributed to them or ascribed to them by crystal healing specialists.

Except for one-of-a-kind pieces, which are individually photographed, product photographs are for illustrative purposes only and do not directly represent the actual product as it will be shipped. The natural variations of minerals are an unpredictable factor that must be understood and accepted by the user of the site and its services before any transaction. The product received may, by definition, differ from the photograph shown on the product page. This difference is minimized in the case of one-of-a-kind pieces, whose photographs on the site are a direct representation, but it may nevertheless exist. Consequently, and although we strive to produce photographs that are a faithful representation of the product, these photographs in no way engage the liability of Lithothérapie en Ligne.

Product prices and shipping costs

The prices shown on the product pages of the site’s store are set in Euros (€), all taxes included. Lithothérapie en Ligne reserves the right to change its prices at any time, without prior notice, it being understood, however, that the price shown in the catalog and calculated (barring error) by the e-commerce store software at the time of the order will be the only one applicable to the buyer. The prices shown do not include delivery costs, which are charged in addition to the price of the products purchased, depending on the total amount of the order.

In mainland France, shipping is free for any order exceeding the minimum amount required to qualify for free shipping. This minimum amount is shown as a notice on the www.lithotherapie.net/panier page for users located in France, and is automatically applied on the checkout page when the required conditions are met. This minimum amount can also be obtained simply on request by writing to us at [email protected].

Orders, user account and payment methods

When placing an order, the user must create an account on the www.lithotherapie.net site, which will allow them to store and access various data described in the “Notices regarding the personal data collected by the online store” above. The creation of this account is automated. A username and password are automatically generated and sent to the user by email. The user can then access their account at www.lithotherapie.net/mon-compte, where they can find their order information or edit the information stored on this account. This account can be accessed from the “My Account” tab located in the horizontal menu at the top of every page of the site, where the user can enter the username and password previously sent by email.

While browsing the store, the user can navigate the site’s various product pages and add products to their cart in preparation for their order. They can modify or cancel this order at any time by accessing their cart and changing the product quantities or removing products from their cart. The total amount of the order is displayed on the cart page and then on the checkout page, to which the shipping costs must be added, calculated according to the geographical location of the order’s recipient (at the user’s billing address, or at their shipping address if the user wishes to ship the order to a different address).

On the checkout page, the user can enter and edit their contact details. They then choose their payment method and must accept these Terms and Conditions of Use and Sale before being able to finalize their order and complete their payment.

When the user chooses to pay for their order using the payment method entitled “Credit Card or PayPal Account” (implemented through the PayPal Express Checkout service), they are redirected to PayPal’s secure interface in order to log in to their PayPal account or enter their personal credit card details. If the payment is accepted, the order is recorded and validated, and the user is then redirected to the www.lithotherapie.net site, where they can see their order confirmation. An email containing the information related to the creation of their order is then sent by the website. Another email is sent when the order is being prepared, and yet another when it has been shipped.

Confirming an order implies acceptance of these terms of sale, acknowledgment of having full knowledge of them, and waiver of the right to rely on one’s own purchasing terms. All the data provided and the recorded confirmation will serve as proof of the transaction.

Affiliate program

As part of partnerships with professionals, Lithothérapie en Ligne has an affiliate program granting a commission on sales to business introducers, available at www.lithotherapie.net/programme-affiliation.

This program is subject to approval by the site and may not be used for personal purchases in the store. Promotion of the store must comply with good practices and may not include techniques such as spam or any other objectionable strategy likely to tarnish the site’s image. Any breach of this policy may lead to the suspension of the affiliate account and its potential earnings.

Partner earnings are paid upon issuance of an invoice, starting from a minimum amount and after an order confirmation period, both indicated in the affiliate area of the program’s participants.

Right of withdrawal

Pursuant to Article L121-20 of the French Consumer Code, buyers have fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for an exchange or refund without penalty, with the exception of return shipping costs.

Delivery and shipping address

Deliveries are made to the address indicated on the order form. This shipping address is by default identical to the billing address, unless the user has chosen to ship their order to a different address, in which case the order will be delivered to that address. This address may only be located within the geographical area agreed upon when the order was placed. Orders are shipped by La Poste or by La Poste via COLISSIMO, a tracked delivery service where parcels are handed over without a signature. Delivery times are given for information purposes only. The buyer’s order is delivered to their home by their mail carrier. If the buyer is absent, they will receive a delivery notice from their mail carrier, allowing them to collect the ordered products from the nearest post office within the period indicated by the postal services. Transport-related risks are borne by the purchaser from the moment the items are handed over to La Poste or to the carrier. Upon delivery, the buyer is required to check, in the presence of the La Poste agent or the delivery person, the condition of the packaging of the goods and their contents. In the event of damage during transport, any complaint must be made to the carrier within three days of delivery.

Limitation of liability

Lithothérapie en Ligne, in the distance selling process, is bound only by a best-efforts obligation. It cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, viruses, service interruption or other unintentional problems.

Satisfaction guarantee

All products supplied by Lithothérapie en Ligne are covered by the legal warranty provided by law. If a product sold proves to be non-compliant, it may be returned to Lithothérapie en Ligne, which will take it back, exchange it or refund it. All claims and requests for exchange or refund must be made by email to the following address: [email protected], within fourteen days of delivery.

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