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Frequently Asked Questions
Trouvez les réponses aux questions fréquemment posées à l'équipe de notre site.
How do I track my order?
As soon as your order ships, we send you an email with the tracking number for your package. You can then follow it directly through the tracking tools offered by the postal service and other shipping carriers.
How can I change my order?
If your order hasn't shipped yet, just give us a call or send us an email. We'll walk you through exactly how to change it. Once an order has shipped, it can no longer be modified.
How do I cancel my order?
It depends. If your order hasn't shipped yet, just email us or call the phone number listed above. If it has already shipped, you can send it back to us for a refund under our money-back guarantee.
How do I get a refund?
Under our money-back guarantee, you have 14 days to return any product you're not happy with. Just let us know by phone or email, and we'll refund every item you send back.
Why is my order late?
We process every order as quickly as we can, in the order it comes in. Your order usually ships within 24 to 48 business hours. Depending on your shipping address, delivery itself can then take several days.
Can I combine several stones?
There's nothing wrong with combining stones, on a bracelet, in a necklace, or simply during a crystal healing session. Naturally, the stones you pair shouldn't be working toward conflicting goals. The other thing to watch is the hardness of your minerals. A very hard mineral could damage softer stones, so keep that practical point in mind.
